Terms and Conditions
TERMS & CONDITIONS
Welcome to Wolf Rover, a brand of Alphanyx, Dome Avsec s.p. These Terms & Conditions outline the policies for using our services, making purchases, and processing payments. Please read them carefully.
CONTACT INFORMATION
Wolf Rover
A subsidiary of Alphanyx, Dome Avsec s.p.
Business ID: 77361539
Address: Rodetova cesta 3, 1290 Grosuplje, Slovenia
Email: hello@wolfrover.com
PAYMENT OPTIONS
We accept a variety of payment methods to ensure a smooth checkout process:
- Credit & Debit Cards: Visa, MasterCard, American Express (Payments processed via a secure gateway).
- Digital Wallets: Apple Pay, Google Pay, Shop Pay.
- PayPal: A secure and widely used payment service.
- Gift Cards: You can redeem gift cards during checkout.
All transactions are processed through trusted and secure payment platforms to ensure the safety of your data.
SHIPPING & DELIVERY
Once we’ve received your order, we’ll do our best to dispatch it on the same or next business day. However, please note that there may be occasional delays, particularly during busy holiday seasons.
Available Shipping Methods:
The available shipping options depend on your order's size and destination. You will be able to select your preferred shipping method when completing your order.
Estimated Delivery Times:
- Europe: Orders within Europe typically arrive within 2 to 8 business days. Shipping is done via reputable carriers such as GLS, DHL, or FedEx.
- Rest of the World: For orders outside of Europe, expect delivery within 2 to 8 business days, handled by DHL or FedEx.
Shipping Costs:
Shipping charges depend on the shipping method, order size, and destination. You can view the shipping fees during checkout or by entering your country and ZIP code in the cart.
We offer free shipping on orders over 100 EUR.
Customs & Import Taxes:
If you are ordering from outside the European Union, please be aware that you may be subject to customs duties or taxes. These are the responsibility of the customer.
ORDER CANCELLATION
We reserve the right to cancel an order or part of an order if we face any issues such as insufficient stock or if we cannot ship to your location. In the event of cancellation, we will notify you via email and promptly issue a full refund.
Please note, we are not liable for any additional compensation beyond the refund of your order.
GOVERNING LAW & DISPUTES
As Wolf Rover is a brand of Alphanyx, Dome Avsec s.p. and is based in Grosuplje, Slovenia, the laws of Slovenia will apply to any disputes arising under these Terms & Conditions. Any disputes not resolved amicably will be handled by the competent court in Ljubljana, Slovenia.